FREQUENTLY
ASKED QUESTIONS
Q-
HOW DO I CALL SHANDAKEN AMBULANCE FOR AN EMERGENCY?
A- OUR NUMBER IS EASY, 911!
Q-
HOW DO I CONTACT SHANDAKEN AMBULANCE FOR ALL OTHER MATTERS?
A- OUR SOCIAL NUMBER IS (845) 688-5030.
Q-
WHEN IS SHANDAKEN AMBULANCE AVAILABLE?
A- SHANDAKEN AMBULANCE IS AVAILABLE 24 HOURS/ 7 DAYS A WEEK FOR YOUR
EMERGENCIES WITHIN THE TOWN OF SHANDAKEN.
Q-
HOW LONG WILL IT TAKE FOR SHANDAKEN AMBULANCE TO GET TO MY EMERGENCY?
A- SHANDAKEN AMBULANCE HAS MEDICAL CARE ENROUTE TO YOUR EMERGENCY
WITHIN 2 MINUTES AND HAVE AN AVERAGE RESPONSE TIME TO THE SCENE OF 11
MINUTES.. BETTER THAN MOST AMBULANCE SQUADS IN THE COUNTRY!
Q-
WHAT HAPPENS WHEN I CALL 911 FOR AN EMERGENCY?
A- WHEN YOU CALL 911 YOU RECIEVE A DISPATCHER AT ULSTER COUNTY 911 IN
KINGSTON. ONCE A FEW KEY QUESTIONS ARE ANSWERED THESE DISPATCHERS SEND
OUT RADIO TRANSMISSIONS THAT NOTIFY OUR ON-DUTY PERSONNEL OF AN
EMERGENCY AND WE RESPOND TO YOU! NEVER HESITATE TO TELL DISPATCHERS ANY
INFORMATION THAT IS PERTAINENT TO THE HEALTH OR SAFETY OF THE PATIENT
OF RESPONDERS.. HELP US HELP YOU!
Q-
WHAT HAPPENS WHEN I CALL 911 FROM MY CELL PHONE IN THE TOWN OF
SHANDAKEN?
A- THE TOWN OF SHANDAKEN HAS EXTREMELY LIMITED CELLULAR SERVICES AT
THIS TIME, HOWEVER IF YOU ARE LUCKY ENOUGH TO GET SERVICE YOU WILL GET
THE LOCAL 911 CENTER. IN A TRUE EMERGENCY DON'T EVER HESITATE TO CALL
911 WHETHER IT'S A PAYPHONE (IT'S FREE), OR A NEARBY RESIDENT'S PHONE
(WE'RE ALL FRIENDLY!).
Q-
IF I AM A PATIENT OF SHANDAKEN AMBULANCE IS MY INFORMATION CONFIDENTIAL?
A- CERTAINLY! ALL HEALTHCARE PERSONNEL RECIEVE INITIAL TRAINING
IN VARIOUS CLASSES THAT PERTAIN TO PATIENT CONFIDENTIALITY AND ARE HELD
ACCOUNTABLE TO WITHHOLD SUCH LAWS THAT KEEP YOUR INFORMATION SAFE SUCH
AS THE HIPPA ACT AND LIMITED DISCLOSURE OF PHI (PROTECTED HEALTH
INFORMATION) LAWS.
Q-WHAT
DO I HAVE TO DO TO OBTAIN MY OWN PROTECTED HEALTH INFORMATION FROM
SHANDAKEN AMBULANCE FOLLOWING SERVICES?
A- A STATE AND AGENCY SPECIFIC FORMAL REQUEST FOR PHI IS AVAILABLE BY
FAX, E-MAIL, OR IN PERSON AT OUR OFFICE. THE PHONE/FAX NUMBER IS
(845) 688-5030 AND ONCE COMPLETED THIS FORM MAY BE MAILED TO OUR
LOCATION BY SENDING TO P.O. BOX 91, PHOENICIA, NY. 12464.
Q-
WILL I RECIEVE A BILL FOR SERVICES FROM SHANDAKEN AMBULANCE?
A- YES, UNFORTUNATELY IT IS VERY EXPENSIVE TO PROVIDE SUCH A BENEFICIAL
SERVICE TO ALL RESIDENTS & VISITORS TO THE TOWN OF SHANDAKEN.
SHANDAKEN AMBULANCE BILLS YOUR INSURANCE COMPANY OR MEDICARE FOR
SERVICES RENDERED THAT ARE DEEMED MEDICALLY NESSISARY. WITH
THE AVERAGE OPERATING COSTS OF AN ADVANCED LIFE SUPPORT AMBULANCE
EXCEEDING $70.00 PER UNIT HOUR & THE EVER INCREASING COSTS OF
MEDICAL SUPPLIES (SEE EQUIPMENT WE USE)
AND CERTIFIED PERSONNEL THIS IS NOW ONE OF THE NESSICARY EVILS OF THE
CURRENT ECONOMIC STATE.
Q-
WHAT HAPPENS WITH THE MONEY THAT MY INSURANCE (OR I AS THE PATIENT)
PAYS?
A- MONIES RECIEVED FROM PATIENTS OR THEIR INSURANCE
COMPANY IS DIRECTLY DEPOSITED INTO THE TOWN OF SHANDAKEN GENERAL FUND
THROUGH A THIRD PARTY BILLING AGENCY. THESE REVENUES DECREASE THE
OVERALL TAX BURDEN OF THE 3,500 TAXPAYERS OF THE TOWN OF SHANDAKEN AS A
WHOLE.
Q-
WHAT ARE THE CREDENTIALS OF THE PEOPLE WORKING AT SHANDAKEN AMBULANCE?
A- THE TOWN OF SHANDAKEN AMBULANCE
CURRENTLY EMPLOYS 30 DEDICATED AND PROFESSIONAL INDIVIDUALS; 11
OF WHOM HOLD THE CREDENTIALS OF DRIVER, 10 WHOM ARE NYS CERTIFIED
EMT-BS, AND 9 NYS CERTIFIED PARAMEDICS. EVERY CALL FOR SERVICE IN THE
TOWN RECIEVES A MEDICALLY TRAINED INDIVIDUAL TO SERVE YOUR NEEDS. IN
ADDITION TO THIS MANY DRIVERS, TOWN FIREFIGHTERS, AND POLICE OFFICERS
HAVE RECIEVED TRAINING FROM SHANDAKEN AMBULANCE INSTRUCTORS IN
LIFESAVING TECHNIQUES SUCH AS CPR AND DEFIBRILLATION. TO FURTHUR READ
ABOUT THE DIFFERENCE BETWEEN EMTS AND PARAMEDICS CLICK HERE.
Q-
HOW DO I MAKE A DONATION TO THE TOWN OF SHANDAKEN AMBULANCE?
A- TO MAKE A DONATION TO THE TOWN OF SHANDAKEN YOU
MAY SEND A CHECK PAYABLE TO;
TOWN OF SHANDAKEN AMBULANCE SERVICE
AND MAIL TO;
PO BOX 91
PHOENICIA, NY 12464
SEE OUR DONATIONS PAGE FOR MORE INFO
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2010
OFFICERS
Captain / Squad
Administrator- Car 78
Richard W. Muellerleile NREMT-P, CC
Captain- Car
78-1
Dennis Frano
EMT-D
Lieutenant- Car 78-2
Brendan
Whalen
EMT-P
Lieutenant- Car 78-3
Mark Bedell
EMT-P
TOWN OF SHANDAKEN
AMBULANCE SERVICE
P.O. Box 91
Phoenicia, NY 12464
(845) 688-5030 - Office
(845) 688-7188 - Medics
IN AN EMERGENCY CALL 911
Shandakenambulance.org
CONTACT US
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